Política de reembolso

Refund Policy — BeIconico

Last updated: 23/07/26

At BeIconico, your satisfaction is our priority. This policy explains how returns, exchanges, and refunds work in our store.

Return Window

You have 14 calendar days after receiving your order to request a return or exchange. After this period, we unfortunately won't be able to process your request.

Return Conditions

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed
  • Have all original tags attached
  • Be in its original packaging
  • Include the receipt or proof of purchase

We do not accept returns on underwear, socks, or personalized items, for hygiene reasons.

How to Request a Return

  1. Email us at beiconico@gmail.com with your order number and the reason for the return
  2. Our team will send you instructions and the return address
  3. Ship the item back within the given timeframe
  4. Once we receive and inspect the item, we'll notify you whether the refund has been approved

Return Shipping Costs

Return shipping costs are the customer's responsibility, except in cases of:

  • Manufacturing defects
  • Shipping errors (wrong item or wrong size sent due to our mistake)

In these cases, BeIconico covers the full cost of return shipping.

Refunds

Once your return is approved:

  • The refund is issued to your original payment method
  • Processing time is 5 to 10 business days, depending on your bank or payment provider
  • You'll receive a confirmation email once the refund has been processed

Exchanges

If you need a different size or color, we recommend requesting a return and placing a new order, to make sure the item you want stays in stock and reaches you as fast as possible.

Defective Items

If you receive an item with a manufacturing defect or damaged during shipping:

  1. Contact us within 48 hours of delivery, including photos of the issue
  2. We'll arrange a free replacement or a full refund, including shipping costs

Items Not Eligible for Refund

  • Final Sale items (marked as "Final Sale")
  • Custom-made or personalized items
  • Items returned after the 14-day window
  • Items showing signs of wear or washing

Contact Us

For any questions about our refund policy, reach out to us:

Email: beiconico@gmail.com Store: beiconico.shop

BeIconico reserves the right to update this policy at any time. We recommend checking this page periodically.